Shipping & Return Policy

Effective Date: January 9, 2024

Welcome to CE Boutique, a Collaboratory Experience LLC online store! 

At Collaboratory Experience LLC, we are committed to providing a seamless shopping experience. This Shipping and Return Policy outlines everything you need to know about how we ship our products and handle returns or exchanges.

Shipping Policy

I. Processing Times

  • Orders are typically processed within 1-3 business days after payment is received.

  • Orders placed on weekends or holidays will begin processing the next business day.

II. Shipping Methods and Delivery Times

  • We partner with reliable carriers to ensure timely delivery. Shipping options and estimated delivery times are:

    • Standard Shipping: [3-7 business days]

    • Express Shipping: [1-3 business days]

    • International Shipping: We don’t currently ship outside of the USA, to Hawaii and Alaska

III. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of the order. The total shipping fee will be displayed at checkout.

  • Free Shipping: Orders over $100 qualify for free standard shipping within the United States.

IV. Shipping Locations

  • We currently ship to all states within the USA, outside of Alaska and Hawaii.

V. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number. You can track your package on our website or via the carrier’s platform.

VI. Delivery Issues

  • If your package is lost, delayed, or damaged during shipping, please contact us at admin@collaboratoryexperience.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

Return and Exchange Policy

At CE Boutique, we want you to love your purchase. If you're not satisfied, we offer returns and exchanges under the conditions below.

I. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Products must be unused, in their original packaging, and in the same condition as when they were received.

  • Sale items, custom orders, or personalized items are final sale and cannot be returned or exchanged.

II. Return Process

  1. Contact our support team at admin@collaboratoryexperience.com or fill out the return request form on our website. Include your order number and reason for return.

  2. Once your return is approved, you will receive instructions and a return shipping label.

  3. Pack the item securely in its original packaging and affix the return label.

  4. Ship the package using the provided instructions.

III. Refunds

  • Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

IV. Exchanges

  • We do not offer any exchanges for any purchased item at this time.

V. Defective or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us at admin@collaboratoryexperience.com within 7 days of delivery. Include photos of the item and packaging to expedite resolution.

Additional Information

I. Cancellations

  • Orders can be canceled within 24 hours of purchase if they have not been processed or shipped.

II. Gifts

  • If the item was marked as a gift at purchase and shipped directly to you, you may receive store credit for your return. For a refund to the gift giver, please provide the original order details.

III. Contact Us
If you have any questions about shipping, returns, or exchanges, please reach out to our team:

We strive to provide exceptional service and high-quality products, and we thank you for choosing CE Boutique for your luxury handmade goods.